Refund policy
Ultimo Marine accepts eligible returns within 30 days of delivery.
To qualify for a return, the item must be:
- Unused and uninstalled
- In new, resalable condition
- In its original packaging
- Returned with all included parts, accessories, manuals, and documentation
- Accompanied by proof of purchase
A 15% restocking fee will be deducted from approved returns.
Customers are responsible for all return-shipping costs. Original shipping charges are nonrefundable unless the product was incorrect, damaged in transit, or defective when received.
Return authorization
Contact Ultimo Marine at melody@ultimomarine.com before returning any product. Returns sent without prior authorization may not be accepted.
Customers are responsible for securely packaging the item and using a trackable and insured shipping method. Ultimo Marine is not responsible for items lost or damaged during return shipment.
Nonreturnable items
The following items are not eligible for return:
- Products that have been installed, wired, mounted, powered, programmed, altered, or modified
- Products showing signs of use, damage, wear, or improper handling
- Products missing original packaging, components, accessories, manuals, or serial-number labels
- Special-order, custom-order, discontinued, clearance, or final-sale products
- Cut wire, cable, lighting, fabrication materials, and other products sold or modified to customer specifications
- Gift cards
- Labor, installation, tuning, fabrication, diagnostic, and design services
Damaged, defective, or incorrect products
Inspect your order promptly upon delivery. Contact Ultimo Marine as soon as possible if an item arrives damaged, defective, incomplete, or incorrect.
Please retain all packaging and provide photographs of the product, packaging, shipping label, and visible damage. Manufacturer warranty procedures may apply to defective equipment.
Cancellations
Orders may be canceled before fulfillment. Once an order has been fulfilled, shipped, specially ordered, or submitted to a supplier for processing, it may no longer be eligible for cancellation.
Approved cancellations may be subject to unrecoverable supplier, payment-processing, or special-order charges.
Refunds
Returned products will be inspected after receipt. When a return is approved, the refund will be issued to the original payment method, less any applicable restocking fee, return-shipping charge, damage deduction, or other nonrefundable amount.
Banks and card issuers may require additional time to post the refund.
Exchanges
Ultimo Marine does not guarantee direct exchanges. The original item may need to be returned and approved before a replacement order is placed.
Shipping delays and unavailable products
Product availability is subject to manufacturer and distributor inventory. When an order cannot be shipped within the stated or reasonably expected timeframe, Ultimo Marine will contact the customer regarding the delay and available options, including cancellation and a refund for unshipped merchandise when applicable. Federal rules require online sellers to obtain the customer’s agreement to certain shipping delays or provide a refund.
Contact us
Questions about returns or refunds may be sent to:
Ultimo Marine LLC
3315 Maitland Drive
Holiday, Florida 34691
melody@ultimomarine.com