Shipping policy
Shipping Policy
Ultimo Marine LLC currently ships eligible products to addresses within the United States.
Shipping rates
Shipping charges are calculated at checkout based on the delivery address, product weight, package size, and available carrier service. Our current standard shipping option is UPS Ground.
Shipping rates shown at checkout apply only to the products and address included in that order. Additional charges may apply if the customer requests an address correction, rerouting, redelivery, or another service after the order has been placed.
Order processing
Most orders require approximately 1–3 business days for processing before shipment. Processing time is separate from the carrier’s estimated transit time.
Some products are ordered from a manufacturer or authorized distributor after the customer places an order. Processing may take longer when a product is:
- Temporarily out of stock or backordered
- Special ordered
- Discontinued or being replaced by an updated model
- Subject to manufacturer or distributor availability
- Awaiting address, compatibility, or order verification
Orders placed on weekends or holidays begin processing on the next business day.
Product availability and shipping delays
Product availability is not guaranteed until the order has been reviewed and accepted by Ultimo Marine LLC.
If we cannot ship an item within the timeframe represented at the time of purchase, we will contact the customer with an updated estimate and available options. Depending on the circumstances, the customer may agree to the delay, select an available alternative, or cancel the affected unshipped item for a refund.
Federal rules generally require online sellers to have a reasonable basis for their stated shipping timeframe and to obtain the customer’s consent to certain delays or refund the unshipped merchandise.
Split shipments and direct shipping
Products within the same order may ship separately and arrive at different times.
Orders may be shipped by:
- Ultimo Marine LLC
- The applicable manufacturer
- An authorized distributor
- Another approved fulfillment provider
Tracking information may be issued separately for each shipment. A shipment originating from a manufacturer or distributor is still part of the customer’s purchase from Ultimo Marine LLC.
Delivery estimates
Transit times displayed at checkout or provided by the carrier are estimates and are not guaranteed.
Ultimo Marine LLC is not responsible for delays caused by:
- Carrier disruptions
- Severe weather or natural disasters
- Manufacturer or distributor delays
- Labor disruptions
- Governmental actions
- Incorrect or incomplete addresses
- Failed delivery attempts
- Events outside our reasonable control
Shopify allows shipping rates to be calculated according to customer location, order details, package information, and delivery speed.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address before submitting an order.
Contact Ultimo Marine LLC immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
The customer may be responsible for charges resulting from:
- An incorrect or incomplete address
- Carrier address-correction fees
- Rerouting
- Refused delivery
- Failed delivery attempts
- Storage fees
- Return-to-sender charges
- Reshipping an order
Order tracking
When tracking information is available, it will be sent to the email address or telephone number provided with the order.
Tracking information may take time to update after the label is created. A shipping-label notification does not necessarily mean the package has already been received by the carrier.
Damaged shipments
Inspect all products and packaging promptly upon delivery.
If an order appears damaged, incomplete, or incorrect, contact Ultimo Marine LLC as soon as possible at melody@ultimomarine.com.
Please retain:
- The product
- The original box and internal packaging
- The shipping label
- All included components
- Photographs of the packaging and damage
Do not discard packaging or install, wire, power, modify, or otherwise use a damaged product until Ultimo Marine LLC provides further instructions.
Carriers may require photographs, supporting documentation, and inspection of the product and packaging when reviewing a damage claim.
Lost or missing shipments
Contact Ultimo Marine LLC if tracking shows that an order was delivered but it cannot be located, or if tracking has stopped updating for an unreasonable period.
Customers should first check:
- Around the delivery location
- With household members or employees
- With neighbors
- With the property office or mailroom
- For carrier delivery photographs or notices
Ultimo Marine LLC will assist with an appropriate carrier investigation when possible. Carrier investigations and claims may require customer cooperation and supporting documentation.
Refused and undeliverable orders
Orders refused by the recipient or returned as undeliverable may be treated as a return.
Original shipping, return shipping, carrier fees, address-correction fees, and any applicable restocking fee may be deducted from the refund, except when the return resulted from an error by Ultimo Marine LLC.
International shipping
Ultimo Marine LLC does not currently offer international shipping through the online store.
Contact information
Questions regarding shipping may be directed to:
Ultimo Marine LLC
3315 Maitland Drive
Holiday, Florida 34691
melody@ultimomarine.com